Account Manager (f/m/d, Czech/ Dutch/ Swedish/ Norwegian)
Berlin, Deutschland

What we’re looking for:

An awesome team player to support our Customer Care team in our newest markets training our customers on our product and provide help in case of any questions.

Your responsibilities:

  • General care of existing and new customers
  • Training and support for existing and new clients by telephone
  • Customer oriented thinking and independent quality driven processing of support requests
  • Installation and technical implementation of customer accounts
  • Identify system errors and manage internal bug fixing together with our Product team
  • Processing of contracts and cancellations

We expect:

  • Czech/ Dutch/ Swedish/ Norwegian as a mother tongue or at a native level
  • Independent, coordinated work
  • Multitasking and organised
  • Friendly demeanor on the telephone in customer consultations
  • Confident and charismatic presentation of our solutions
  • Confident in CRM system workflows
  • Trustworthiness and reliability

What we offer:

Our team members are very important for us, therefore we offer many benefits to them. Next to your base and bonus salary, further benefits include:

  • An international team and great atmosphere with regular events such as Friday evening beers, table soccer, ping pong, and team-building measures
  • Home office once a week and flexible working hours
  • Private company pension plan
  • Structured on-boarding plan with your own buddy to support your daily workflow
  • Regular feedback meetings
  • Up to 30 days of vacation, earning 1 additional vacation day each year of employment
  • One sabbatical month after each year of employment
  • After 2 years Master Card with a credit
  • Free gym membership and great cooperations with different partners for employee discounts
  • Yearly education budget of 1.000€ for job-related training (after 6 months of employment)


Dann freuen wir uns auf deine vollständigen Bewerbungs­unterlagen mit Angabe deiner Gehalts­vorstellungen über unser Online-Bewerbungsformular.

Ansprechpartner: Thuong Tui Thanheuser

Über uns

Seit der Gründung im Jahr 2009 ist Customer Alliance in kurzer Zeit auf ein internationales Team von über 90 Mitarbeitern angewachsen, mit unterschiedlichen Hintergründen aus Tourismus & Hotellerie. Heute managen weltweit bereits mehrere tausend kleine- & mittelständische Hotelbetriebe sowie große Ketten ihre Online-Reputation mit der Hilfe von Customer Alliance. Die branchenführende Lösung sammelt, verbreitet und analysiert ihre Gästebewertungen und verschafft ihnen damit einen wettbewerbsfähigen Einblick der eigenen Leistung. So können Hotels ihre Gäste besser verstehen und ihre Umsätze gezielter steigern. Mehr Informationen über uns findest du auf